What Shipping Methods Are Available?
Orbino provides standard shipping either via Federal Express or the United States Postal Service (USPS) from our shipping facility either in Chapel Hill, NC (USA) or Brooklyn, NY (USA).
How Long Will It Take To Get My Package?
Based on the shipping option you choose, you can expect your delivery within the following timeframe:
FEDERAL EXPRESS INTERNATIONAL:
Customers can expect delivery 2-5 business days after the item(s) in the order are made available in our U.S. office, which is within 5-14 business days. A business day is M-F, except holidays.. A business day is M-F, except holidays.The base price for this service is US$15.
USPS INTERNATIONAL EXPRESS:
Customers can expect delivery 1-3 weeks after the item(s) in the order are made available in our U.S. office, which is within 5-14 business days. A business day is M-F, except holidays.. A business day is M-F, except holidays.The base price for this service is US$15.
A signature is required for delivery. Prices for this service vary based on weight and destination.
How do I track my order?
Upon shipment of your order, Orbino will send an email indicating shipping method and tracking number to the email address used to place your order. You will then be able to monitor your shipment progress using the shipper’s website.
General Return Policy
Every Orbino item is backed by our dedication to the highest standards in quality and craftsmanship. If you are not completely satisfied with your Orbino product, you may request to return it to us for a refund. We will refund any unworn or defective merchandise within 30 days for a merchandise exchange or a refund based on the original method of payment.
In order to be eligible for a return, you must contact Orbino and request an RMA number for your return. Upon approval, Orbino will issue you an RMA and indicate the address to which you should send your return. Please return your product with the original tags and tickets attached. Shipping charges wlll not be refundable. A credit will appear on your account once the return item is received, processed, and deemed in acceptable condition.
Once a custom order is placed, the purchaser has 48 hours to request any changes. After this period, we cannot accept cancellations or adjustments to the purchase. Custom products are not eligible for return or exchange as they are created exclusively for the purchaser of the item. All inquiries should be made via email prior to the placement of your custom order. We are always happy to work with you to create your personal masterpiece.
How Can I Cancel Or Change My Order?
Standard orders can be cancelled or changed within 24 hours of being placed. Custom orders can be cancelled or changed within 48 hours of being placed. Custom products are not eligible for return or exchange as they are created exclusively for the purchaser of the item. To cancel or change an order, simply send an email to Orbino customer service and cite your order number.
How do I return a product I received as a gift?
If you wish to return a product that you received as a gift, the refund will go to the original form of payment, i.e., the credit card used to purchase it. When returning a gift, please provide the order number or purchaser name, address, and telephone number to assist in processing the return.