Every Orbino item is backed by our dedication to the highest standards in quality and craftsmanship. If you are not completely satisfied with your Orbino product, you may request to return it to us for a refund. We will refund any unworn or defective merchandise within 30 days for a merchandise exchange or a refund based on the original method of payment.
In order to be eligible for a return, you must contact Orbino by email in advance at email@example.com and request an RMA number for your return. Upon approval, Orbino will issue you an RMA and indicate the address to which you should send your return. Please return your product with the original tags and tickets attached. Shipping charges wlll not be refundable. A credit will appear on your account once the return item is received, processed, and deemed in acceptable condition.
Once a custom order is placed, the purchaser has 48 hours to request any changes. After this period, we cannot accept cancellations or adjustments to the purchase. Custom products are not eligible for return or exchange as they are created exclusively for the purchaser of the item. All inquiries should be made via email to firstname.lastname@example.org prior to the placement of your custom order. We are always happy to work with you to create your personal masterpiece.
If you wish to return a product that you received as a gift, the refund will go to the original form of payment, i.e., the credit card used to purchase it. When returning a gift, please provide the order number or purchaser name, address, and telephone number to assist in processing the return.